Business Continuity Plan

Frontline Fire Training Ltd
Version 2.1
Last updated: Aug 19, 2026

1. Purpose
This plan sets out practical arrangements for managing disruption to Frontline’s single-trainer, on-site training service and maintaining clear communication with affected clients.

2. Priorities
The priorities are to protect people, secure personal and commercial information, communicate accurately, preserve essential records and restore contracted services where reasonably practicable.

3. Authority
Guy Cambouropoulos, Director, decides whether delivery can proceed, should be modified or must be postponed. Safety takes priority over commercial commitments.

4. Main disruption scenarios
Trainer illness or emergency
Affected clients will be contacted promptly. The booking will be rescheduled or otherwise handled under the agreed Terms and Conditions. A substitute trainer would only be used with the client’s agreement and after Frontline has confirmed suitable competence, insurance and delivery standards.

Travel disruption or severe weather
Travel and site conditions will be assessed. Theory delivery may proceed only if safe and agreed. Practical activity may be cancelled independently of the classroom session.

Venue or client disruption
The client must notify Frontline of access, safety or operational problems. A different room, date or location requires agreement and may affect charges under the Terms and Conditions.

Equipment loss, damage or failure
Unsafe or unavailable equipment will not be used. Practical activity may be replaced by theory only where this is consistent with the booking and agreed with the client.

IT, email or website outage
Essential contact details, booking information and current operational documents are maintained through secure cloud-based services and available recovery options. Alternative communication methods may be used while an affected service is restored.

Cyber incident or data loss
Affected accounts or devices should be isolated, credentials protected, provider support used and the incident assessed under the Privacy Notice. Insurers, clients, the ICO or other bodies will be notified where required.

Loss of records
Cloud version history, provider recovery functions and retained business records will be used to restore essential information. Priority will be given to current bookings, client contact details, attendance records and controlled business documents.

Supplier or insurance issue
Frontline must not deliver an activity that lacks required equipment, authority or insurance. Delivery will be paused or narrowed until the issue is resolved.

5. Communication
Frontline will give affected clients the known facts, likely effect on delivery, immediate action being taken and the timing of the next update. Client contact information is maintained with the booking record.

6. Financial and contractual handling
Deposits, rescheduling, cancellation and refunds will be handled under the agreed Booking Confirmation and Terms and Conditions.

7. Minimum continuity information
Frontline maintains:
• current client and booking records;
• access to the current Terms, course outlines and risk controls;
• insurer and key supplier contact details;
• secure access and recovery methods for core accounts; and
• a record of incidents and decisions.

8. Testing and review
Frontline periodically checks access to essential records and account-recovery arrangements. This plan is reviewed annually and after a significant disruption, system change or supplier change.

Approved by: Guy Cambouropoulos, Director
Date: Aug 19, 2026