Privacy Notice

 

Frontline Fire Training Ltd

Version 2.2

Last updated: Aug 13, 2026

 

1. Who we are

Frontline Fire Training Ltd is the controller of personal information used for its enquiries, bookings, training administration, supplier management and business communications.

 

Contact: Guy Cambouropoulos, Director

Email: guy@frontlinefiretraining.com

Telephone: 07516 243 451

Address: 14 Highfield Park, Bodmin, Cornwall PL31 2WQ

Frontline Fire Training Ltd is registered with the Information Commissioner’s Office and has paid the applicable data protection fee. Registration details can be checked through the ICO register.

 

2. Information we may use

We may process:

• names, job titles and organisation details;

• business email addresses, telephone numbers and correspondence;

• enquiry, quotation, booking, contract and payment information;

• course attendance records and certificate information;

• feedback, complaints, incident and follow-up records;

• supplier and professional-adviser information;

• website enquiry information and basic technical or cookie data collected through the website; and

• information needed to meet legal, insurance or safeguarding requirements.

 

We do not normally need medical diagnoses or other special-category information. Where an adjustment is required, clients and participants should provide only the functional information needed to arrange it. The pre-course questionnaire must not contain names, diagnoses or detailed medical information about people who may need evacuation assistance.

 

3. How information is obtained

Information may come directly from an individual, from their employer or organisation, through the Frontline website, through business correspondence, from attendance records or from public business sources used for proportionate business-to-business contact.

 

Where an organisation provides participant information, it is responsible for ensuring that it is permitted to do so and for making this notice available where appropriate.

 

4. Purposes and lawful bases

We use personal information to:

• respond to enquiries and take steps towards a contract;

• administer and deliver contracted training services;

• issue attendance records and certificates;

• manage invoices, accounts and legal obligations;

• maintain insurance, safety, quality and complaint records;

• protect Frontline’s legal rights and respond to claims; and

• send proportionate business-to-business information about relevant Frontline services.

 

The lawful bases used are contract, steps requested before entering a contract, legal obligation and legitimate interests. Legitimate interests include operating and improving the business, maintaining evidence of services, protecting legal rights and contacting relevant organisational decision-makers. Consent is used only where it is the appropriate lawful basis.

 

Some information is needed to respond to an enquiry, prepare a quotation, enter into a contract or deliver training. If required information is not provided, Frontline may be unable to proceed with the relevant request or service.

 

5. Direct marketing and objections

Business contacts may receive relevant service information where Frontline reasonably believes it may be useful and the law permits it.

 

You have an absolute right to object to direct marketing at any time. To stop marketing messages, reply to the message or contact guy@frontlinefiretraining.com. Frontline will stop sending direct marketing and retain only the information needed to respect the objection.

 

6. Sharing and service providers

Information may be shared only where necessary with:

• the client organisation that arranged the training;

• IT, website, email and cloud-storage providers, including Google Workspace and Wix;

• payment, banking and accounting providers;

• insurers, legal advisers and other professional advisers;

• regulators, law-enforcement bodies or courts where required; and

• emergency or site personnel where necessary to protect people.

 

Providers may act as processors or independent controllers depending on the service. Frontline does not sell personal information.

 

7. International transfers

Some technology providers may process information outside the UK. Where a restricted transfer occurs, Frontline relies on the provider’s lawful transfer mechanism and appropriate safeguards, such as adequacy regulations or approved contractual safeguards. Further information can be requested using the contact details above.

 

8. Retention

Unless a longer period is required by law, insurance or an active dispute:

• unsuccessful enquiry and quotation records are normally kept for up to 2 years after the last meaningful contact;

• contracts, invoices and core client transaction records are normally kept for 6 years after the end of the relevant financial year or contract;

• attendance and certificate records are normally kept for 6 years after delivery;

• complaints, incidents and claims-related records are kept for 6 years after closure, or longer while a claim or legal requirement remains active;

• marketing contact information is kept until it is no longer relevant or an objection is received; and

• suppression records are retained as necessary to respect objections.

 

Records are securely deleted or anonymised when no longer required.

 

9. Security

Frontline uses proportionate access controls, account security, device protection, backups and careful disclosure practices. No system can be guaranteed completely secure. Suspected personal-data breaches are assessed and reported where the law requires.

 

10. Individual rights

Depending on the circumstances, individuals may have rights of access, rectification, erasure, restriction, objection and data portability. They may also withdraw consent where processing relies on consent. Rights can be exercised by contacting Frontline. Identity may need to be verified.

 

The right to object to direct marketing is absolute. Other rights may be limited where information must be retained for legal, contractual or legitimate reasons.

 

11. Complaints

Privacy concerns should first be sent to guy@frontlinefiretraining.com. Individuals may also complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

 

12. Website cookies

The Frontline website uses essential cookies and may use optional cookies or similar technologies. Where choices are available, they can be managed through the website’s cookie banner or settings. Optional cookies that require consent should not be used unless that consent has been given.

 

13. Review

Review at least annually and whenever systems, suppliers, marketing practices or legal requirements materially change.

 

Approved by: Guy Cambouropoulos, Director

Date: Aug 13, 2026