Terms & Conditions | Frontline Fire Training

Terms & Conditions – Frontline Fire Training Ltd

Version 1.0 – January 2026

1. Definitions

· “We”, “Us”, “Our” means Frontline Fire Training Ltd.

· “Client” means the organisation or individual booking training services.

· “Training” means any fire safety awareness, fire warden/marshal, or portable fire-fighting equipment familiarisation training delivered by us.

· “Participants” means persons attending the training.

2. Scope of Services

Frontline Fire Training Ltd provides fire safety training for awareness and workplace preparedness purposes only. Our training:

· Is designed to support organisations in meeting their duties under UK fire safety legislation, including the Regulatory Reform (Fire Safety) Order 2005 (RRFSO), Fire Safety Act 2021, Building Safety Act 2022, Fire Safety (England) Regulations 2022, and relevant guidance but does not itself ensure compliance. We reserve the right to request confirmation that a suitable and sufficient fire risk assessment is in place before delivering training.

· Does not constitute formal certification or qualification.

· Does not replace a site-specific fire risk assessment or professional fire safety advice.

Participants receive a Certificate of Attendance confirming participation only.

This training does not constitute legal or professional advice.

3. Nature of Training

Training may include:

· Classroom-style presentations

· Verbal instruction and discussion

· Demonstrations

· Optional supervised practical familiarisation (where agreed)

Training content may evolve over time to reflect changes in legislation, guidance, and best practice.

4. Practical Training Activities

Where practical activities are included (for example portable fire-fighting equipment familiarisation):

· Participation is voluntary.

· All activities are supervised and controlled.

· Participants may observe instead of taking part.

· No timed drills or pressure-based scenarios are conducted.

Portable fire extinguisher familiarisation:

· Is typically conducted outdoors where reasonably practicable.

· Uses short, controlled discharges of water or CO₂ extinguishers only on non-ignited targets.

· One participant at a time, under direct supervision.

· Clear safety briefing provided before participation.

· No live fires, fuel trays, gas rigs, flame simulators, foam extinguishers, or environmental hazards are used.

· Any practical element may be postponed or replaced with enhanced theoretical session by agreement if weather or conditions are unsafe.

5. Participant Responsibility & Fitness to Take Part

Participation in practical elements of training is voluntary.

Frontline Fire Training Ltd does not require participants to disclose medical conditions or personal health information. Participants are expected to consider their own ability to safely take part in practical activities.

Where a participant is unable or unwilling to take part in a practical element for any reason, they may observe instead. Observation is considered appropriate for awareness-based training.

No participant will be pressured to take part in any activity they believe they cannot complete safely.

6. Client Responsibilities

The Client is responsible for:

· Ensuring the training location is safe and suitable.

· Providing access to facilities as agreed.

· Releasing Participants from other duties during training.

. Confirming that a current fire risk assessment is in place for the premises (as required under RRFSO article 9)

· Informing us in advance of any site-specific rules, hazards, or permit requirements.

The Client retains responsibility for:

· Their premises

· Fire alarm and detection systems

· Evacuation procedures

· Compliance with fire safety legislation

7. Limitations of Liability

Frontline Fire Training Ltd:

· Does not accept responsibility for how training is implemented within the Client’s organisation.

· Is not responsible for the condition, suitability, or maintenance of fire safety equipment on site.

· Does not accept liability for incidents arising from failure to follow site-specific procedures.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.

This training does not replace the requirement for a suitable and sufficient fire risk assessment

Legal responsibility for fire safety compliance always remains with the Responsible Person and cannot be transferred to the training provider

This training does not ensure compliance.

8. Certification & Records

Certificates issued confirm attendance only and do not imply competence, qualification, or accreditation. The Client is responsible for:

· Maintaining training records

· Determining refresher training intervals

· Ensuring staff competence for their specific roles

9. Trainer Competence & CPD

Training is delivered by Guy Cambouropoulos, Director of Frontline Fire Training Ltd, who has over two years’ frontline operational experience as part of an Enhanced Fire Response Team (EFRT) within a complex NHS mental health and community hospital setting (2023-2026), holds a Level 2 Fire Marshal certificate, and maintains a strong commitment to Continuing Professional Development (CPD).

A CPD Summary Statement is available on request, confirming ongoing learning in areas including:

Regular review and updates on UK fire safety legislation and guidance (Regulatory Reform (Fire Safety) Order 2005, Health and Safety Executive publications, recent and forthcoming amendments to Approved Document B, Fire Safety (Residential Evacuation Plans) (England) Regulations 2025, Terrorism (Protection of Premises) Act 2025 (Martyn’s Law) developments)
Study of best practice in fire safety training delivery and adult learning principles
Planned completion of a level 3 award in education and training by 14/02/2026 to further enhance instructional techniques
Reflective practice from operational experience and client feedback
Attendance at relevant webinars, reading of official guidance documents, and sector updates

CPD is undertaken throughout the year with a minimum target of 20 hours annually. This ensures that all training content and delivery methods remain up-to-date and proportionate to current risks and legal requirements. Evidence of CPD activities is maintained internally and can be provided on request where appropriate.

10. Cancellations & Changes

Detailed cancellation, rescheduling, payment, DBS, insurance, and feedback terms are set out in the attached Appendix / Schedule 1, which forms part of these Terms & Conditions.

11. Refunds

As training is delivered as a professional service:

No refunds are offered for non-attendance.
No refunds are offered due to inability or unwillingness to participate in practical elements.
Where practical elements cannot be delivered due to circumstances beyond the clients control (e.g., equipment failure, severe weather) we will offer a reschedule or partial refund at our discretion.

12. Insurance

Frontline Fire Training Ltd maintains appropriate insurance cover for the services provided. Evidence of insurance can be provided upon request. Cover limits available on request

12. (a) Intellectual property

All training materials, presentation, and handouts remain the intellectual property of Frontline Fire Training Ltd. Client and participation may use materials provided for internal reference and training purposes only. Materials must not be reproduced, distributed commercially, or used to deliver onward training without written permission.

13. Data Protection

Personal data is handled in accordance with our Privacy Policy which is available on our website or by request. Frontline Fire Training Ltd does not intentionally collect special category personal data as part of standard training delivery.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Acceptance

Booking of training or attendance by Participants constitutes acceptance of these Terms and Conditions.

16. Boundary Statement

Frontline Fire Training Ltd provides awareness-based training only. We do not act as the Responsible Person, fire risk assessor, enforcing authority, or competent fire engineer. Responsibility for compliance always remains with the dutyholder.

17. Legal status and insurance

Frontline Fire Training Ltd is registered in England and Wales company number: 16951513. Current insurance certificates (public liability, professional indemnity, employers liability where applicable) are available on request.

Signed on behalf of Frontline Fire Training Ltd

Guy Cambouropoulos

Director

Date: 14/01/2026

Appendix to Terms & Conditions – Frontline Fire Training Ltd

(Forms part of the main Terms & Conditions dated January 2026 – binding on both parties)

A. DBS Requirements

Where the Client's site, sector, or role involves regulated activity (e.g., schools, care homes, NHS), the Client must notify Frontline Fire Training Ltd in writing at the time of booking if DBS checks are required.

We will provide evidence of the trainer’s current Enhanced DBS certification on request (redacted as necessary for data protection).

Additional costs for expedited or repeat checks (if requested by the Client) will be agreed in advance and invoiced separately.

B. Payment Terms (Detailed)

Deposit: 50% of the total fee is payable on booking confirmation and is non-refundable after 14 days’ notice of cancellation.
Balance: The remaining 50% is payable within 14 days of invoice following completion of the training.
Late payment: Subject to statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
Invoices will be issued electronically unless otherwise agreed.

C. Cancellation & Rescheduling

More than 14 days’ notice before the training date: Full refund of deposit.
7–14 days’ notice: 25% of the total fee retained.
2–7 days’ notice: 50% of the total fee retained.
Less than 48 hours’ notice: 100% of the total fee payable.
One free reschedule permitted with more than 7 days’ notice (subject to availability). Subsequent reschedules may incur a £50 administration fee.
No refunds are offered for non-attendance or inability/unwillingness of participants to take part in any practical elements.

D. Insurance Evidence

Frontline Fire Training Ltd maintains appropriate levels of insurance for the services provided.

Evidence of cover (including limits) is available on request.

E. Feedback & Continuous Improvement

Clients and participants are encouraged to complete the Training Feedback Form (provided post-session or on request).

Feedback is used to review and improve training delivery in line with our Quality Assurance Process.

This Appendix forms part of the main Terms & Conditions and is binding on both parties. Any conflict between this Appendix and the main Terms shall be resolved in favour of the main Terms unless expressly stated otherwise.

Signed on behalf of Frontline Fire Training Ltd

Guy Cambouropoulos, Director

Date: 14/01/2026