Terms and Conditions

Frontline Fire Training Ltd

Version 2.1

Last updated: Aug 13, 2026

 

1. Application and definitions

These Terms apply only where the Client is acting wholly or mainly for purposes connected with its trade, business, profession, charity, public function or organisational activities. They are not intended for consumer bookings.

 

In these Terms:

• “Frontline”, “we”, “us” and “our” mean Frontline Fire Training Ltd, registered in England and Wales under company number 16951513.

• “Client” means the organisation or business customer purchasing the Services.

• “Booking Confirmation” means our written confirmation of the agreed course, date, time, location, participant limit and fee.

• “Participant” means a person attending the training.

• “Services” means the training and any agreed supporting materials described in the Booking Confirmation.

 

2. Contract formation and order of documents

The Client’s request or acceptance of a quotation is an offer to purchase the Services. A binding contract is formed when Frontline issues written Booking Confirmation.

 

The Client must receive or have access to these Terms before the contract is formed. If documents conflict, the following order applies:

• Any written variation expressly agreed by both parties

• The Booking Confirmation or signed client contract

• The accepted quotation

• These Terms

 

A purchase order does not replace or amend these Terms unless Frontline expressly agrees to the change in writing.

 

3. Services and training boundaries

Frontline provides awareness-based workplace fire safety training. The Services may include presentations, discussion, demonstrations and, where specifically agreed, supervised portable firefighting equipment familiarisation.

 

The training is designed to support the Client in meeting relevant duties under the Regulatory Reform (Fire Safety) Order 2005. It does not:

• guarantee the Client’s legal compliance

• replace a suitable and sufficient fire risk assessment

• constitute a fire risk assessment, legal advice or fire-engineering advice

• transfer any duty of a Responsible Person or other dutyholder to Frontline

• constitute a regulated qualification unless expressly stated otherwise in the Booking Confirmation

• train Participants to act as firefighters

 

Training may be contextualised using information supplied by the Client. Frontline does not verify the Client’s fire risk assessment, equipment, evacuation arrangements or legal compliance unless a separate written service expressly says otherwise.

 

4. Client responsibilities

The Client must:

• provide complete and accurate booking and site information

• provide a safe, suitable and accessible training area

• notify Frontline in advance of relevant site hazards, security rules, permit requirements and access restrictions

• confirm that a suitable and sufficient fire risk assessment has been completed and recorded as required by law

• ensure the agreed number of Participants can attend without conflicting work duties

• identify any reasonable adjustments or accessibility requirements in sufficient time, without providing unnecessary medical details

• retain responsibility for its premises, fire precautions, equipment, emergency arrangements, evacuation procedures and legal compliance

• decide whether the training is suitable and sufficient for its workforce and risks

• maintain its own training and competence records

 

Frontline may suspend or stop delivery where conditions are unsafe, materially different from the information supplied, or outside the agreed scope.

 

5. Practical equipment familiarisation

Where included in the Booking Confirmation, practical familiarisation:

• is voluntary for each Participant

• uses short, controlled discharges from water and CO₂ extinguishers on a non-ignited target

• is normally conducted outdoors or in another area agreed as suitable

• takes place one Participant at a time under direct supervision

• begins with a safety briefing

• does not use live fire, fuel trays, gas rigs, flame simulators or pressure-based scenarios

 

Participants may observe instead of taking part. A Participant must not take part if they believe it would be unsafe for them to do so.

 

Frontline may postpone, modify or omit the practical element where weather, the site, equipment condition or another safety issue makes delivery unsafe. The remedies in section 8 will then apply.

 

6. Fees, VAT and payment

The total fee and any applicable VAT will be stated in the quotation or Booking Confirmation.

 

Unless agreed otherwise in writing:

• a deposit equal to 50% of the total fee is due when the booking is confirmed

• the remaining balance will be invoiced after delivery and is payable within 14 calendar days of the invoice date

• invoices will be issued electronically

• the Client must raise any genuine invoice query promptly and pay all undisputed amounts by the due date

 

For qualifying business debts, Frontline may claim statutory interest, fixed compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

 

7. Client cancellation and rescheduling

Cancellation and rescheduling notices must be given in writing.

 

If the Client cancels:

• more than 14 clear calendar days before delivery, no cancellation charge applies and any deposit paid will be refunded or credited

• between 8 and 14 calendar days before delivery, 25% of the total fee is payable

• between 2 and 7 calendar days before delivery, 50% of the total fee is payable

• less than 48 hours before delivery, 100% of the total fee is payable

 

Any sum already paid will be applied against the cancellation charge. Frontline will refund any excess or invoice any shortfall.

 

One reschedule may be requested without an administration charge when more than 7 clear calendar days’ written notice is given, subject to availability. A later reschedule, or a reschedule requested with 7 or fewer days’ notice, may be treated as a cancellation unless Frontline agrees otherwise in writing.

 

No refund or reduction is due because a Participant does not attend or chooses not to participate in an optional practical element.

 

8. Changes or cancellation by Frontline

Frontline may make reasonable changes that do not materially reduce the agreed learning content.

 

If Frontline cannot deliver the whole course because of trainer illness, equipment failure or another matter within Frontline’s responsibility, the Client may choose:

• a replacement date

• a reasonable price reduction for the undelivered part

• a refund of fees paid for Services not delivered

 

If only the practical element cannot safely proceed because of weather, site conditions or circumstances outside Frontline’s reasonable control, Frontline will offer an appropriate alternative, such as enhanced theory or a replacement practical session. Any price adjustment will reflect the affected part of the Services.

 

Frontline is not responsible for the Client’s avoidable travel, accommodation, staffing or other indirect costs. This does not exclude liability that cannot lawfully be excluded.

 

9. Attendance, assessment and certificates

The Client must ensure the attendance information it supplies is accurate.

 

Unless expressly agreed otherwise:

• certificates confirm attendance only

• a certificate is not a regulated qualification or accreditation

• attendance alone does not prove competence for every workplace, role or risk

• the Client remains responsible for deciding whether further instruction, supervision, assessment or refresher training is required

 

Frontline may withhold a certificate where attendance records are incomplete or a Participant has not attended enough of the agreed course to support an attendance record.

 

10. Intellectual property

Frontline retains all intellectual property rights in its presentations, trainer materials, handouts and course content.

 

The Client and Participants may use materials supplied to them for their own internal reference. They must not, without written permission:

• reproduce or distribute the materials outside the Client’s organisation

• sell or publish the materials

• remove Frontline’s ownership notices

• use the materials to deliver training to others

• record the session or trainer

 

11. Data protection and confidentiality

Frontline will process personal data in accordance with applicable data protection law and its Privacy Policy.

 

The Client must have an appropriate basis for providing Participant information to Frontline and must tell Participants how their information will be used. The Client should not provide health information or other special category data unless it is necessary for an agreed adjustment or safety purpose.

 

Each party must keep the other party’s confidential business information confidential, except where disclosure is required by law, an insurer, a professional adviser or a competent authority.

 

12. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

• any other liability that cannot lawfully be excluded or limited

 

Subject to the paragraph above, Frontline is responsible for direct loss that was reasonably foreseeable and caused by its breach of contract or negligence.

 

Subject to the liabilities that cannot lawfully be excluded or limited above:

• Frontline’s total liability for loss of or damage to tangible property caused by negligence will not exceed £10,000,000; and

• Frontline’s total aggregate liability for all other claims arising out of or in connection with the contract will not exceed £5,000,000.

 

These limits do not create or increase any liability that Frontline would not otherwise have at law. Any different limit must be expressly agreed in writing.

 

Frontline is not responsible for:

• losses caused by inaccurate or incomplete information supplied by the Client

• the Client’s failure to implement, maintain or communicate its own fire-safety arrangements

• the condition, suitability or maintenance of Client-owned equipment

• indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or reputational loss, to the extent such exclusion is lawful and reasonable

 

The Client remains responsible for the acts and omissions of its staff, contractors and Participants, except to the extent caused by Frontline’s breach or negligence.

 

13. Insurance

Frontline maintains insurance intended for the Services it provides. Current evidence of public and products liability, professional indemnity and employers’ liability cover is available on request. Cover remains subject to the policy terms, conditions and exclusions.

 

14. DBS, safeguarding and site requirements

The Client must tell Frontline at the enquiry stage if its site or procedures require a particular DBS status, safeguarding arrangement, induction, escort, permit or evidence document.

 

Frontline can provide evidence of the trainer’s current Enhanced DBS certificate on request, with information redacted where appropriate. The trainer is not registered with the DBS Update Service. The Client remains responsible for deciding whether the available evidence meets its requirements.

 

15. Complaints

The Client should raise concerns as soon as reasonably possible so Frontline has an opportunity to investigate and respond. Complaints will be handled under Frontline’s Complaints Policy, available on request or through its website.

 

16. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, provided it takes reasonable steps to minimise disruption and informs the other party promptly.

 

This section does not excuse payment already due. If the affected Services cannot be delivered within a reasonable period, either party may cancel the undelivered part and Frontline will refund fees paid for that undelivered part.

 

17. Termination

Either party may terminate the contract immediately by written notice if the other:

• commits a serious breach that cannot be corrected

• fails to correct a remediable serious breach within a reasonable written deadline

• becomes insolvent or ceases trading

 

Frontline may also terminate or suspend the Services for non-payment, unsafe conditions, abusive behaviour or a material change that places the work outside Frontline’s competence, insurance or agreed scope.

 

Termination does not affect rights and payment obligations that arose before termination.

 

18. General

Neither party may transfer the contract without the other party’s written consent, except that Frontline may use a suitably competent and insured substitute trainer with the Client’s prior written agreement.

 

If any provision is invalid or unenforceable, the remaining provisions continue in effect.

 

A delay in enforcing a right is not a waiver of that right.

 

Nothing in the contract creates a partnership, employment relationship or agency between the parties.

 

A person who is not a party to the contract has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

 

19. Governing law and jurisdiction

The contract is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

 

20. Contact

Frontline Fire Training Ltd

Company number: 16951513

Bodmin, Cornwall

Email: guy@frontlinefiretraining.com

Telephone: 07516 243 451