Quality Assurance Process

Frontline Fire Training Ltd
Version 2.0
Last updated: 11 August 2026

Purpose
To provide a proportionate and repeatable method for preparing, delivering, reviewing and improving Frontline training.

Before delivery
Frontline will:
• confirm the agreed course, duration, group size and practical scope in the Booking Confirmation;
• review the completed pre-course questionnaire;
• identify missing, conflicting or higher-risk information that requires clarification;
• prepare the current approved course materials; and
• confirm that required equipment and risk controls are available.

During delivery
The trainer will:
• explain the purpose and limits of the course;
• confirm critical site information where relevant;
• follow the approved course outline while allowing proportionate discussion;
• monitor participation, questions and safety;
• stop or modify practical activity if conditions are unsuitable; and
• use questions and discussion to check understanding.

After delivery
Frontline will:
• retain an appropriate attendance record;
• issue attendance certificates where agreed;
• record material client follow-ups or unresolved site questions;
• review feedback and complaints;
• record incidents, near misses or delivery problems; and
• update documents or controls where evidence shows that a change is needed.

Document control
Current client-facing documents should have a clear title, version or last-updated date and defined purpose. Superseded drafts should be archived and must not remain in normal operational use. Website wording must be checked against current approved documents.

Monitoring
Frontline may monitor:
• recurring feedback themes;
• complaints and corrective actions;
• attendance and non-completion;
• incidents and near misses;
• document-review actions; and
• relevant CPD activity.

Targets such as a fixed feedback score, zero complaints or external professional-body review will not be claimed unless they are formally adopted and evidenced.

Corrective action
Material issues will be recorded with the action required, owner and completion date. Urgent safety or legal issues take priority. Effectiveness should be checked after the action is completed.

Independent review
Frontline may obtain competent legal, insurance, safety or technical advice where the risk or subject falls outside its own knowledge. No routine external accreditation or annual professional-body audit is claimed.

Approval and review
Approved by: Guy Cambouropoulos, Director
Date: 11 August 2026
Review annually and after a material incident, complaint, legal development or service change.