Quality Assurance Process – Frontline Fire Training Ltd

Version 1.0 – January 2026

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1. Purpose

To ensure consistent high-quality training delivery and continuous improvement.

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2. Process

• Pre-session: Client questionnaire, site-specific risk assessment addendum.

• During session: Trainer monitors engagement and feedback.

• Post-session: Feedback forms collected and analysed.

• Annual review: Review of all feedback, complaints, CPD, and policy updates.

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3. Measurement

• Feedback scores (target average 4/5 or higher)

• Complaint rate (target zero)

• Attendance and completion rates

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4. Improvement

• Action plans created from feedback and reviews.

• Trainer CPD adjusted based on findings.

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5. External Review

Annual external review by a professional body (planned IFE/IFSM membership).

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Approved: Guy Cambouropoulos

Date: 14/01/2026

Next scheduled review: January 2027 or following legislative change.