Equality, Diversity and Inclusion Statement

Frontline Fire Training Ltd
Version 2.1
Last updated: Oct 7, 2026

1. Commitment
Frontline will treat clients, participants, suppliers and other business contacts with dignity and respect. It will not unlawfully discriminate, harass or victimise because of a protected characteristic under the Equality Act 2010.

2. Access to training
Frontline will take reasonable steps to make its service accessible. Course content, timing, communication and participation methods may be adjusted where reasonable and safe.

The client controls the premises and must provide accessible facilities, evacuation arrangements and site support within its control. Frontline considers accessibility barriers in advance and discusses individual adjustments with the client early enough to agree suitable arrangements, responsibilities and any effect on timing, location or safety. Frontline will not charge a disabled participant for a reasonable adjustment it is required to make under the Equality Act 2010.

3. Requesting adjustments
Clients should identify functional requirements through the booking process without providing unnecessary diagnoses or medical information. Examples may include:
• accessible room and route information;
• seating or rest breaks;
• large-print or electronic material;
• additional processing time;
• clear written instructions;
• permission to observe rather than complete optional practical activity; or
• a communication professional arranged by the appropriate party.

Examples are not automatic promises. What is reasonable depends on the individual need, effectiveness, safety, available resources and which party controls the relevant feature or service.

4. Training conduct
Participants are expected to treat others respectfully and follow reasonable safety instructions. Discriminatory harassment or abusive conduct may result in the activity being stopped and referred to the client.

5. Practical participation
Optional practical equipment familiarisation is voluntary. A participant may observe instead. Frontline may modify or stop an activity where an adjustment cannot make the practical element safe, while seeking an appropriate alternative learning method.

6. Information and privacy
Frontline does not routinely collect diversity-monitoring or medical data. Any information required to arrange an adjustment will be limited to what is necessary and handled under the Privacy Notice.

7. Concerns
An equality or accessibility concern may be raised under the Complaints Policy. An immediate safety issue should be raised with the trainer and client at once.

8. Review
Review annually and after a material complaint, access issue or service change.

Approved by: Guy Cambouropoulos, Director
Date: 11 August 2026